Yes, you’ll need your learning materials, just like in any traditional classroom. Your teacher will provide you with all the necessary information to guide you through the process.
At Groupiz, we offer a variety of lesson formats to suit different needs:
When you create your personal workspace on Groupiz during registration, you can easily set your time zone. To ensure that the time zone you chose is saved, make sure you press the confirmation button (✓) immediately after selecting your preferred time zone. Once you save your time zone settings, the "Go to Course" button will activate at the correct time for you, ensuring there are no issues with timing.
If you miss a group lesson, we’ll provide you with a video recording of the lesson. Please note that the recording counts as an attended lesson, so it will replace the live session.
To cancel or reschedule a private lesson, please contact us at least 24 hours in advance. Cancellations made less than 24 hours before the lesson will still incur the full lesson fee.
For adults, we recommend at least two hours of private lessons per week, while younger students typically have one hour per week. However, the number of private lessons is flexible and can be tailored to your needs, in consultation with your teacher.
Booking a trial lesson is easy! Simply fill out the contact form on our website and select the option for a trial lesson. Be sure to include any relevant details in the comments box. After submitting the form, you’ll receive an email from us (make sure to check both your inbox and spam folder, as emails sometimes end up in spam). Once you respond, your teacher will get in touch with more details on how to complete your booking, pricing, and how to connect on the website.
Yes, homework is often assigned to help reinforce what you’ve learned. You can upload your homework to your personal workspace under the “Folders and Files” section. Your teacher will review it at the start of the next lesson.
After your trial lesson, simply send us an email, and we will provide you with a step-by-step guide on how to enroll and select your subscription package.
Yes, there are a few breaks throughout the year when lessons are paused:
Unfortunately, if your subscription has not been renewed on time, the system will not allow you to enter the virtual classroom, and you will not be able to attend the lesson.
We recommend renewing your subscription as soon as the previous one expires and at least 24 hours before your next session. This will give the system enough time to update your subscription and ensure you can access the virtual classroom for your upcoming lesson.
Yes, we will send you a reminder email when your subscription is approaching its expiration. Please make sure to check both your inbox and spam folder regularly, as sometimes our emails may end up in the spam folder.
Once your subscription ends, you will receive a reminder email informing you that you need to renew it in order to attend your next session. Be sure to renew as soon as possible to avoid missing any lessons.
To renew your subscription, simply fill out the contact form and the subscription renewal form. You will then receive an automatic email from us with detailed instructions and additional information in case you need a refresher.
Yes, you can freeze your subscription at any time, as long as you anticipate missing at least three consecutive lessons. Just contact your teacher and let them know at least 24 hours before your upcoming lesson.